Delivery
UK Mainland
| Adult Bed Mattresses | 4 - 6 weeks from order |
| Children's Mattresses | 7-10 working days |
| Nursery Mattresses | 7-10 working days |
| Futon Mattresses | 7-10 working days |
| Futomats* | 7-10 working days |
| Toppers | 7-10 working days |
| Bedding | 48-72 hours |
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Adult Bed Mattresses
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Futons, Futomats & Toppers
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Children's & Nursery
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Beddings
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UK Mainland
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FOC
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FOC
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FOC
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FOC
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Scottish Highlands
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FOC
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FOC
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FOC
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FOC
|
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Scottish Islands
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Please contact sales@cottonsafenaturalmattress.co.uk for a quote
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Channel Islands
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Please contact sales@cottonsafenaturalmattress.co.uk for a quote
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Northern Ireland
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£120
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Please contact sales@cottonsafenaturalmattress.co.uk for a quote
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How Will My Order Be Delivered?
Mattresses
Our adult bed mattresses (and super king futomats) ordered for delivery to the UK Mainland and Scottish Highlands are delivered by BJS, a national delivery service, two-man team to the room of your choice.
Once your item has been dispatched from our workshop you will receive an email or text message offering the opportunity to book in a date for delivery. The night before your delivery you will receive a 3-hour time slot for the day of delivery.
Children’s & Nursery, Futons, Futomats and Toppers
For UK Mainland and Scottish Highland deliveries of our Children’s and Nursery mattresses, futons, futomats and toppers, we use DX. One of our friendly admin team will get in touch to book a delivery date with you at your earliest convenience.
Unfortunately, we cannot offer timed deliveries. Currently there is no live time tracking system for larger items with any UK carrier.
Delivery of your goods will be between 08:30am and 6:00pm Monday to Friday.
Customers must be available to accept delivery.
Should the courier attempt delivery and you are out, or do not answer, a second delivery charge of £30 will be made.
If the incorrect address is given when the order is placed, and not corrected before dispatch, a £15 re-routing charge will be made.
Deliveries are made to the entrance of your building or property. Please note, if you live in an apartment building or your property is not on the ground floor the courier will only deliver to the building entrance.
If for any reason you require assistance to bring your goods into your property, please contact us for a quote for two-man delivery to the room of your choice, prices vary between £35.00 - £50.00 depending on location.
We can arrange for a Saturday delivery upon request, this comes at a charge of £36.00 which must be paid in advance of delivery. Saturday deliveries are before noon.
We cannot be held responsible if the delivery is delayed by the courier for reasons such as misrouting, weather, driver shortages, etc.
The goods must be checked thoroughly before a signature is given to the driver.
If there is in any doubt of the condition of the goods or packaging, you must sign as DAMAGED, do not sign as unchecked.
We cannot be held responsible for product or packaging that has been visibly damaged in transit and then signed for as received in "good condition" (any signature alone represents this).
Cottonsafe® Natural Mattress will not accept damage claims for goods which have been signed for as “received in good condition”.
Bedding
For UK Mainland and Scottish Highland deliveries of our bedding, we use APC. Smaller items are usually dispatched within 48 working hours from order, once your order has been dispatched you will receive a text message from APC providing you with a 2 – 3 hour window on the morning of your delivery.